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Business Spanish Chatbook customer service Spanish workbook with CD

$60.00 $40.00

Business Spanish Chatbook for customer service Spanish

  1. 180 business phrases
  2. Conversational role plays
  3. Flashcards, word searches
    and crossword puzzles
  4. Pronunciation guide for each
    Spanish phrase
  5. Extra grammar and vocabulary
  6. Authentic recipes
  7. Answer key
  8. A glossary with hundreds of business Spanish phrases
  9. Cultural tidbits to help promote understanding
  10. Facts about Spanish-speaking countries

 This Business Spanish Chatbook CD features:

  • 180 business phrases that correspond with our Business Spanish Chatbook
  • Conversational role plays
  • Repetition with pauses for you to practiceIntroduction to Business Spanish Chatbook
    CD/Audio

    1. Lesson 1 p. 8 Common greetings and goodbye phrases
    2. Lesson 1 p. 13 Helpful customer service phrases
    3. Lesson 1 p. 16 A conversational role play
    4. Lesson 2 p. 26 Initial customer contact phrases
    5. Lesson 2 p. 27 Account information questions
    6. Lesson 2 p. 31 Business information phrases
    7. Lesson 2 p. 32 A conversational role play
    8. Lesson 2 p. 33 Now create your own conversational role play
    9. Lesson 3 p. 47 A conversational role play
    10. Lesson 3 p. 48 Personal questions to build rapport
    11. Lesson 3 p. 57 Verify account information
    12. Lesson 3 p. 60 Dealing with customers’ problems
    13. Lesson 4 p. 69 Account inquires
    14. Lesson 4 p. 72 Solving technical and account problems
    15. Lesson 4 p. 78 Spanish sales phrases
    16. Lesson 4 p. 80 A conversational role play
    17. Lesson 5 p. 88 A conversational role play
    18. Lesson 5 p. 95 Calendar phrases
    19. Lesson 5 p. 97 Billing and installation
    20. Lesson 5 p. 103 A conversational role play
    21. Lesson 6 p. 112 A conversational role play
    22. Lesson 6 p. 114 Billing and payments
    23. Lesson 6 p. 119 Credit card transactions and payment processing
    24. Lesson 6 p. 119 A conversational role play
    25. Lesson 6 p. 120 Bill collection
    26. Lesson 6 p. 120 A conversational role play
    27. Lesson 7 p. 130 A conversational role play
    28. Lesson 7 p. 131 Closing phrases
    29. Lesson 7 p. 136 Completing transactions
    30. Lesson 7 p. 138 A conversational role play
    31. Lesson 8 p. 152 Polite phrases dealing with courtesy
    32. Lesson 8 p. 155 Giving and receiving directions
    33. Lesson 8 p. 159 A conversational role play
    34. Lesson 9 p. 174 Restaurant phrases
    35. Lesson 9 p. 176 Travel phrases to connect in Latin America
    36. Lesson 9 p. 178 A conversational role play
    37. Lesson 9 p. 178 Now create your own role play
    38. Lesson 10 p. 194 Tongue twisters – Pepe
    39. Lesson 10 p. 194 Tongue twisters – Guitarra
    40. Lesson 10 p. 194 Tongue twisters – Compadre
    41. Lesson 10 p. 194 Tongue twisters – Tristes tigres
    42. Thank you and Final credits

Finally a Business Spanish Chatbook customer service Spanish workbook with CD that is relevant to the business world!

  • Have you always wanted to learn customer service Spanish?
  • Do you need to converse in Spanish with customers and employees?

Spanish Chat Company is proud to present an innovative way to quickly learn about the language and culture. Ten useful lessons in this Business Spanish Chatbook for customer service Spanish focus on real-life business situations, giving you easy ways to expand your communication abilities.
Business Spanish Chatbook for customer service Spanish was developed by two veteran Spanish teachers to save companies both time and money giving you practical ways to:

  • Communicate directly with colleagues, clients and employees
  • Excel in the global marketplace
  • Minimize translation costs
  • Break down cultural and communication barriers

These proven Business Spanish Chatbook customer service Spanish workbook with CD includes Spanish phrases and activities that are great tools for training classes, lunch study groups, or your own professional development. The lessons were designed specifically for today’s busy professionals.

Use Our Business Spanish Chatbook CD For Customer Service Spanish!

Business Spanish Chatbook CD will help you learn customer service Spanish. Learn Business Spanish pronunciation quickly and easily.

Need a native speaker to pronounce the phrases?
Wish you could practice in the car or while exercising?
Would you like to reinforce what you’ve learned?
Want to hear these Spanish words pronounced correctly?

Enjoy listening to these 180 useful customer service phrases and conversational role plays designed specifically for business professionals. To improve your pronunciation and follow along with the written guide, purchase the Business Spanish Chatbook. Each time you see the Audio symbol in the book, you will be able to follow along to improve your Spanish skills. Native speakers pronounce the Spanish phrases, allow time for you to repeat them, and act out each of the conversational role plays. Listen to these 180 phrases and typical business conversations while driving, working, or exercising. Pair the book and Audio together to maximize your learning experience!